Cancellation and Refunds Policy

New accounts start on a free trial (currently one AI video and two AI photos) with no payment required. You are never charged unless and until you actively subscribe to a paid plan, so there is nothing to cancel or refund during the trial.

You may cancel your subscription at any time by contacting our support team via email. To avoid being charged for the next cycle, please request cancellation before your next renewal date.

• Cancellation stops future renewals — it does not retroactively refund the current billing cycle.
• You will continue to have access to your plan's features and remaining monthly quota until the end of the billing cycle you've already paid for.
• No partial refunds are issued for unused days or unused video/photo quota within a cycle you've paid for.

We generally do not offer refunds once a billing cycle has started, except in the following cases:

• Duplicate or erroneous charge: if you were charged more than once for the same billing cycle, or charged after a successful cancellation, we will refund the incorrect charge in full.
• Service failure on our end: if a technical fault on our side prevented you from receiving any generated videos/photos for an entire billing cycle, contact us and we will review the case for a full or partial refund.
• Failed/incomplete payments: if Razorpay reports a payment as failed but an amount was debited from your account and not reversed automatically within the usual banking timeframe, contact us with your payment reference and we will help you follow up.

Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days, subject to your bank's processing times.

Upgrading or downgrading your plan takes effect on your next billing cycle. If you upgrade mid-cycle, contact support and we'll advise on any prorated adjustment for that cycle.

Email aiknoor1234@gmail.com with your registered account email and the reason for your request. We aim to respond within 2 business days.